Initially, the most important issue to determine is whether the loss of telephone communications is within your individual suite or throughout the building. Immediately dispatch a Fire Monitor to the Property Management Office if it is a suspected building-wide event.

The Fire Monitor should be prepared with cell phones and critical numbers, such as phone installation and maintenance service numbers, corporate headquarters numbers and emergency contact names and numbers.

If the outage is regional or covering at least a large portion of the community, enact your emergency plans for telephone service immediately. Identify all individuals with mobile phones and plan on how best to use their phones.